DECORATIVE CONCRETE OF SOUTH LOUISIANA, LLC
www.decorativeconcrete-southla.com | 985-205-3457 | info@decorativeconcrete-southla.com
TERMS AND CONDITIONS
Last Updated: June 17, 2026
These Terms and Conditions govern your use of the DCSL website at decorativeconcrete-southla.com ("Website") and all proposals, estimates, design services, project development, installation services, maintenance services, and related work provided by Decorative Concrete of South Louisiana, LLC ("DCSL," "we," "our," or "us").
By using the Website, requesting services, accepting a proposal, approving a scope of work, paying a deposit, scheduling work, or allowing project development or installation work to proceed, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
If you do not agree to these Terms, you may not use the Website or engage DCSL's services.
1. General Terms
DCSL provides decorative concrete, resurfacing, coating, sealing, design, maintenance, and related services for residential and commercial clients in Terrebonne and Lafourche Parishes and surrounding areas. Our work is custom in nature and may include design consultation, mockups, layout planning, surface preparation, decorative finishes, sealers, coatings, and maintenance recommendations.
Decorative concrete is not a factory-made product. Each project is affected by the condition of the existing concrete, porosity, age, previous coatings or sealers, repairs, cracks, moisture, weather, access, drainage, and jobsite conditions. Natural variation in color, texture, movement, sheen, and finish should be expected and does not constitute a defect.
DCSL reserves the right to decline, revise, delay, or withdraw a proposal if project conditions, scope, access, surface condition, safety concerns, weather, scheduling limitations, material availability, or other project factors affect our ability to perform the work as originally contemplated.
Where the client consists of more than one person or entity (including spouses or co-owners), all such persons are jointly and severally liable for all obligations under these Terms and any proposal, scope of work, or agreement with DCSL.
2. Website Use & Prohibited Conduct
By accessing the DCSL Website, you agree not to:
Use the Website in any way that violates applicable local, state, national, or international law or regulation.
Transmit any advertising or promotional material, including unsolicited "junk mail" or "spam."
Impersonate or attempt to impersonate DCSL, a DCSL employee, or any other person or entity.
Use the Website in any way that infringes upon the rights of others or is illegal, threatening, fraudulent, or harmful.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Website or its servers.
Introduce viruses, trojan horses, worms, or other malicious or technologically harmful material.
Use any automated device, process, or means to access the Website for any purpose, including scraping or copying content.
Attack the Website via a denial-of-service attack or distributed denial-of-service attack.
By using the Website or our services, you agree to receive essential service-related communications. You may opt out of non-essential communications by following the unsubscribe link in any email or by contacting us at info@decorativeconcrete-southla.com.
3. SMS Terms and Conditions
By opting in to receive SMS messages from DCSL through a written or electronic opt-in mechanism, you consent to receive service-related transactional updates and, where separately authorized, promotional communications.
Message frequency varies based on project activity and service updates.
Message and data rates may apply based on your carrier plan.
For help, reply HELP to any message received from DCSL.
To opt out of all SMS messages at any time, reply STOP.
DCSL does not sell, lease, or transfer your phone number to third parties for marketing purposes.
Opt-in for SMS is obtained through a separate written or electronic consent form and is not implied solely by providing a phone number. Marketing messages, if any, require separate consent from transactional messages.
4. Sales, Estimates & Preliminary Pricing
Any estimate, proposal, quote, mockup, rendering, verbal discussion, or pricing option provided by DCSL is a realistic cost expectation based on information available at the time of preparation. It is not a binding contract and does not constitute a final price.
Pricing is not final or definitive until the selected design direction, final layout, finish details, scope of work, project requirements, and final project total have been reviewed and approved in writing by both DCSL and the client.
Pricing may change based on the selected finish, design complexity, surface condition, crack treatment needs, coating removal, access, scheduling, material needs, and any other details identified before final approval.
Unless otherwise stated, estimates and proposals are valid for 30 days from the date issued. After expiration, DCSL reserves the right to revise pricing based on current material costs, labor, and availability.
5. Proposal Acceptance & Project Development
Acceptance of a proposal confirms the client's intent to engage DCSL and begins the project development process. Proposal acceptance allows DCSL to work with the client to refine the project direction, design details, scope of work, and installation plan.
Proposal acceptance does not automatically authorize installation, finalize the design, finalize the scope, reserve a project date, or lock the final project price unless specifically stated in writing.
After proposal acceptance, DCSL may proceed with design planning, layout review, mockups, color and finish discussions, procurement planning, scheduling review, and other project-development steps necessary to prepare the final scope.
No deposit is required at the time of initial proposal acceptance unless otherwise stated. Once the final scope of work, design direction, and project total are confirmed, the scheduling deposit is required to reserve the project date.
6. Design Services, Planning & Development Fees
DCSL provides design consultation, mockups, renderings, layout review, project planning, procurement planning, and related project-development services as part of our working relationship when hired to complete the project. These services are provided at no additional charge when DCSL performs the installation.
If the client accepts a proposal, receives design services or project-development work from DCSL, and later chooses not to hire DCSL for the installation, DCSL may charge for time dedicated to the project at a rate of $125.00 per hour, plus any non-recoverable material, procurement, or vendor costs incurred on the client's behalf. DCSL will provide a written summary of hours and costs billed upon request.
Design fees, if applicable, are due within 10 days of invoice.
7. Ownership of Designs, Mockups & Project Materials
All designs, mockups, layouts, concepts, renderings, images, specifications, written plans, color concepts, proposal language, and project-development materials created or provided by DCSL are the exclusive property of DCSL, regardless of whether the client moves forward with the project.
DCSL's designs, mockups, renderings, layouts, and project materials may not be copied, reproduced, shared, distributed, modified, provided to another contractor, or used for any purpose without DCSL's prior written permission. Unauthorized use may constitute copyright infringement and may result in legal action.
8. Final Scope & Written Authorization to Proceed
Before installation begins, the final project scope must be confirmed and signed in writing by both DCSL and the client. The final scope will include the selected option, design layout, colors, finish details, surface preparation requirements, crack treatment approach, sealer/traction preferences, project schedule, payment structure, and final project total.
Installation will not be scheduled or started until: (1) the final scope of work has been signed by the client; (2) the scheduling deposit has been received; and (3) DCSL has confirmed the project date in writing.
A client signature on the final scope of work constitutes written authorization to proceed and acceptance of the final project total, design direction, and payment terms described therein.
Any changes requested after final scope approval require a written and signed change order before additional work is performed. Unsigned or verbal change-order requests will not be acted upon and do not create any obligation for DCSL.
9. Deposits, Payments & Scheduling
Unless otherwise stated in the proposal, DCSL's standard payment structure is:
30% scheduling deposit due to reserve the project date. This deposit is non-refundable once the project date has been confirmed in writing by DCSL.
For projects expected to last more than three (3) business days: an additional 30% progress payment is due at project start.
For projects expected to last three (3) business days or less: the remaining balance is due upon completion.
Final payment is due upon project completion and is considered delinquent if not received within five (5) business days of completion.
Progress payments may be required for larger or multi-phase projects, as specified in the final scope.
Accepted payment methods may include cash, check, credit card, ACH transfer, and approved third-party financing. Convenience fees may apply to certain card-based or online payments and will be disclosed at time of payment.
Delinquent balances accrue a late fee of one and one-half percent (1.5%) per month (18% per annum) from the due date until paid in full. In the event DCSL must pursue collection of any unpaid balance, the client agrees to pay DCSL's reasonable attorney's fees and court costs to the extent permitted by Louisiana law, including La. R.S. 9:2781.
10. Scheduling, Weather & Jobsite Conditions
Project schedules are based on availability, weather, material readiness, jobsite readiness, and the approved scope. Exterior decorative concrete work may be affected by rain, cold, extreme heat, humidity, moisture, wind, surface temperature, and other conditions.
DCSL reserves the right to delay, pause, or reschedule work when conditions may affect safety, quality, curing, bonding, sealer performance, or the final appearance of the project. DCSL will make reasonable efforts to notify the client of schedule changes promptly.
The client is responsible for providing reasonable access to the work area, parking, water, power, and garbage disposal unless otherwise stated in writing. Failure to provide required access may result in rescheduling fees or additional trip charges.
11. Existing Concrete, Cracks & Surface Conditions
Decorative coatings, overlays, stains, sealers, and resurfacing systems are applied to existing concrete and are directly affected by its condition. Existing cracks, movement, moisture, contamination, prior coatings, repairs, porosity, settlement, drainage issues, and structural conditions can affect the finished result.
DCSL may recommend crack treatment, surface preparation, coating removal, patching, or grinding; however, decorative systems do not structurally repair concrete and cannot prevent future slab movement.
Cracks caused by active movement, settlement, structural issues, soil movement, moisture, or conditions outside DCSL's control may return, reflect through, or affect the finished surface. Such conditions are not covered by DCSL's workmanship warranty and do not constitute a defect.
For stain-only projects, crack repair may be excluded where repair materials would not accept stain uniformly. Any such exclusion will be noted in the final scope.
12. Color, Texture, Sealer & Finish Variation
Decorative concrete finishes are custom and hand-applied. Final appearance may vary from samples, mockups, photos, digital renderings, or previous projects due to surface porosity, concrete condition, sun exposure, weather, application conditions, material behavior, and sealer absorption.
Exact color matching is not guaranteed. Variations in color, texture, mottling, sheen, and finish are inherent characteristics of decorative concrete and do not constitute a defect or grounds for warranty claim or price adjustment.
Exterior surfaces exposed to sunlight, weather, water, traffic, and normal use will fade and wear over time. Periodic maintenance and resealing are required to preserve appearance and performance.
13. Slip Resistance, Surface Safety & Indemnification
Decorative concrete coatings and sealed surfaces shed water differently than untreated concrete. A traction additive may be incorporated into the sealer or coating when appropriate, but no sealed or coated surface can be guaranteed slip-proof under all conditions.
The client is solely responsible for selecting a finish and traction level appropriate for the intended use, environment, traffic, and risk tolerance. Wet surfaces, sloped areas, pool decks, algae, mildew, improper cleaning products, and normal wear may all affect traction regardless of traction additives used.
TO THE FULLEST EXTENT PERMITTED BY LOUISIANA LAW, DCSL IS NOT RESPONSIBLE FOR SLIP-AND-FALL INCIDENTS OR INJURIES ARISING FROM CONDITIONS ON THE CLIENT'S PROPERTY AFTER PROJECT COMPLETION.
Client agrees to indemnify, defend, and hold DCSL, its owners, employees, agents, and contractors harmless from and against any and all third-party claims, lawsuits, losses, damages, costs, and expenses (including reasonable attorney's fees) arising from: (a) conditions on client's property after project completion; (b) client's failure to maintain the surface in accordance with DCSL's care instructions; (c) improper use, cleaning, or maintenance of the finished surface; or (d) any slip, fall, or injury occurring on the project surface after DCSL's work is complete.
14. Change Orders & Additional Work
Any work not specifically included in the signed final scope of work is considered additional work and requires a written, signed change order before DCSL will perform it.
No verbal, email, or text authorization for change-order work is binding on DCSL or the client unless and until a written change order is signed by both parties. DCSL is not obligated to perform any additional work prior to receiving a signed change order.
Changes requested by the client, hidden conditions, additional preparation, design changes, extra colors, pattern changes, crack treatment, coating removal, access limitations, or other added requirements may result in additional charges and may affect project schedule and completion date.
15. Maintenance, Care & ProCare
Decorative concrete requires proper care and periodic maintenance. Sealer wear, fading, loss of sheen, surface dulling, traffic wear, and weather-related aging are normal maintenance conditions and are not considered product failure or warranty defects.
The following conditions may damage or shorten the life of the finish and are not covered by DCSL's warranty:
Harsh chemicals, acidic cleaners, or solvents;
Improper or high-pressure power washing;
Standing water or chronic moisture;
Dragging furniture, equipment, or sharp objects across the surface;
Deicing salts or chemicals;
Automotive fluids (oil, transmission fluid, brake fluid);
Failure to reseal at recommended intervals;
Abrasive cleaning methods.
DCSL offers the ProCare Annual Maintenance Plan for recurring inspection, cleaning, and resealing services. The first ProCare visit includes a surface inspection and written recommendations for continued care.
16. Warranty Limitations & Claims Period
DCSL's workmanship warranty covers defects in materials and workmanship directly caused by DCSL's installation under normal use and proper maintenance conditions. Unless otherwise stated in writing, DCSL's workmanship warranty is limited to one (1) year from the date of project completion.
This warranty expressly does not cover:
Existing concrete movement, cracking, settlement, or structural issues;
Moisture intrusion, hydrostatic pressure, or drainage problems;
Damage from improper use, harsh chemicals, or abrasive cleaning;
Damage from pressure washing;
Standing water, flooding, or vehicle fluid spills;
Failure to reseal or maintain the surface per DCSL's care instructions;
Third-party work performed on or adjacent to the coated surface;
Abuse, neglect, accidents, or acts of nature;
Any condition outside DCSL's direct control.
Color variation, fading, sealer wear, and natural decorative variation are not warranty defects. Material warranties, if any, are governed solely by the applicable manufacturer's terms and are passed through to the client to the extent available.
ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LOUISIANA LAW.
CLAIMS LIMITATION: ANY CLAIM, LAWSUIT, OR LEGAL ACTION AGAINST DCSL — WHETHER BASED ON CONTRACT, WARRANTY, TORT, OR ANY OTHER THEORY — MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE DATE OF PROJECT COMPLETION, REGARDLESS OF WHEN THE ALLEGED DEFECT IS DISCOVERED. ANY CLAIM NOT BROUGHT WITHIN THIS PERIOD IS PERMANENTLY WAIVED.
17. Lien Rights
DCSL reserves all rights available to contractors, subcontractors, and materialmen under the Louisiana Private Works Act, La. R.S. 9:4801 et seq., and any other applicable lien or privilege statute. Nothing in these Terms waives or diminishes DCSL's right to file a statement of claim or privilege against the client's property in the event of nonpayment.
By accepting DCSL's proposal and allowing work to proceed, the client acknowledges that DCSL may file a lien or privilege against the property if payment is not received when due. The client consents to the filing of such lien and agrees not to contest it solely on the basis of these Terms.
DCSL will provide required notices to property owners as required by Louisiana law. The client agrees to cooperate with any reasonable request from DCSL related to lien preservation, including providing ownership information, lender information, or written confirmation of project completion.
18. Cancellations, Delays & Client Decisions
If a client delays, cancels, pauses, or decides not to move forward with a project after proposal acceptance, design planning, procurement planning, or scheduling preparation has been performed, DCSL may invoice for time at $125.00 per hour, plus non-recoverable material or vendor costs incurred on the client's behalf.
Scheduling deposits are non-refundable once a project date has been confirmed in writing by DCSL, unless DCSL is unable to perform the work due to circumstances within DCSL's control.
Project dates are not reserved until: (1) the required scheduling deposit has been received; and (2) the project has been confirmed in writing by DCSL. Verbal confirmations do not reserve a project date.
19. Use of Photos, Videos & Project Media
Unless the client requests otherwise in writing before the project begins, DCSL may photograph and/or record the project before, during, and after completion for documentation, quality control, marketing, portfolio, website, social media (including Facebook, Instagram, and other platforms), training, and business purposes.
DCSL may tag the project location or general area on social media but will make reasonable efforts to avoid displaying identifiable personal information, street addresses, or any information the client has specifically requested remain confidential.
By allowing DCSL to proceed with the project without a written media opt-out, the client grants DCSL a non-exclusive, royalty-free, perpetual license to use project photographs and videos for the purposes described above.
20. Website Content & Intellectual Property
All content on the DCSL Website — including text, images, graphics, logos, design elements, and service descriptions — is the exclusive property of DCSL or is used with permission, and is protected by United States copyright, trademark, and other applicable laws.
You may not distribute, modify, transmit, download, repost, copy, or use Website content, in whole or in part, for commercial purposes or personal gain without DCSL's express advance written permission.
21. Analytics
DCSL may use third-party analytics providers to monitor and analyze Website usage. Such providers may collect anonymized data to help DCSL improve Website performance and user experience. Please review DCSL's Privacy Policy for details on data collection and use.
22. Links to Other Websites
The Website may contain links to third-party websites not owned or controlled by DCSL. DCSL assumes no responsibility for the content, privacy policies, or practices of any third-party sites. We strongly advise you to review the terms of service and privacy policies of any third-party website you visit.
23. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LOUISIANA LAW, DCSL, ITS OWNERS, EMPLOYEES, AGENTS, CONTRACTORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE WEBSITE OR THE SERVICES PROVIDED, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF DCSL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ALL CASES, DCSL'S TOTAL CUMULATIVE LIABILITY FOR ANY DIRECT DAMAGES ARISING FROM THE SERVICES PROVIDED SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CLIENT TO DCSL FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, DCSL's liability will be limited to the greatest extent permitted by applicable law.
24. Disclaimer of Warranty
THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. DCSL DOES NOT WARRANT THAT THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, UNINTERRUPTED, FREE OF VIRUSES, OR MEET YOUR REQUIREMENTS OR EXPECTATIONS. YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK.
25. Governing Law, Venue & Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict of law provisions. The exclusive venue for any legal dispute arising under these Terms shall be the courts of Terrebonne Parish, Louisiana, and both parties consent to personal jurisdiction in such courts.
Prior to initiating any legal action, the parties agree to attempt to resolve any dispute through good-faith written negotiation for a period of not less than 30 days from the date written notice of the dispute is provided to the other party.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. DCSL's failure to enforce any right or provision shall not constitute a waiver of that right.
26. DMCA & Copyright Policy
DCSL respects intellectual property rights. If you believe content on the Website infringes your copyright, submit a DMCA notice to info@decorativeconcrete-southla.com with the subject line "Copyright Infringement." Your notice must include a detailed description of the alleged infringement as required by the Digital Millennium Copyright Act. You may be liable for damages for bad-faith or misrepresentative claims.
27. Privacy Policy & Data
DCSL collects and uses personal information in connection with Website use and service delivery. The collection, use, storage, and protection of such information is governed by DCSL's Privacy Policy, available at decorativeconcrete-southla.com/privacy, which is incorporated into these Terms by reference.
By using the Website or engaging DCSL's services, you acknowledge that you have reviewed the Privacy Policy and consent to the data practices described therein.
28. Changes to These Terms
DCSL reserves the right to amend these Terms at any time by posting updated terms on the Website. The "Last Updated" date at the top of this document reflects the most recent revision. Continued use of the Website or DCSL's services after updated Terms are posted constitutes acceptance of those changes.
For active projects, the Terms applicable are those in effect at the time of proposal acceptance or final scope approval, unless otherwise agreed in writing by both parties.
29. Force Majeure
DCSL shall not be liable for any delay, failure to perform, or inability to complete the work resulting from circumstances beyond DCSL's reasonable control, including but not limited to: acts of God, hurricanes, tropical storms, floods, tornadoes, or other severe weather events; government-declared emergencies or mandatory evacuations; supply chain disruptions, material shortages, or manufacturer delays; labor strikes or shortages; pandemics or public health emergencies; or any other event that makes performance impractical or impossible.
In the event of a force majeure occurrence, DCSL will notify the client as promptly as reasonably possible, and the project schedule will be extended by the duration of the delay. No penalty, refund, or damages shall be owed by DCSL for delays caused by force majeure events. If the force majeure condition continues for more than 60 days, either party may terminate the agreement upon written notice, with DCSL entitled to payment for all work completed and costs incurred to that point.
30. Agreement to Terms / Acknowledgment
BY USING THE WEBSITE, REQUESTING SERVICES, ACCEPTING A PROPOSAL, SIGNING A FINAL SCOPE OF WORK, PAYING A DEPOSIT, SCHEDULING WORK, OR ALLOWING DCSL TO PROCEED WITH PROJECT DEVELOPMENT OR INSTALLATION SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS AND CONDITIONS IN THEIR ENTIRETY, INCLUDING ALL LIMITATION OF LIABILITY, WARRANTY DISCLAIMER, CLAIMS LIMITATION, AND INDEMNIFICATION PROVISIONS.
31. Contact Us
For questions, feedback, or requests regarding these Terms and Conditions:
Email: info@decorativeconcrete-southla.com
Phone: 985-205-3457
Website: www.decorativeconcrete-southla.com
Mailing Address: 169 Tutty Loop, Houma, LA 70363
Decorative Concrete of South Louisiana, LLC | decorativeconcrete-southla.com
